Privacy Policy

Privacy Policy

Complete Environmental Products (CEP) respects the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cepsorbents.com or communicate with us.

  1. Information We Collect

Our website operates as a product catalog and informational resource. We do not sell products, process online payments, or maintain user accounts on this site.

    • Information You Provide: We collect personal information only when you voluntarily submit it through our online forms, email, or telephone. This may include your name, company name, email address, phone number, mailing address, product interest details, catalog requests, or distributor applications.
    • Automated Data & Server Logs: When you visit our website, our servers automatically collect general usage data, including your IP address, browser type, operating system, referring URLs, pages viewed, and length of visit. We use this information strictly for system administration, site performance, troubleshooting, and security.
  1. Cookies & Analytics

Our website uses standard cookies and Google Analytics 4 (GA4) to analyze visitor traffic, evaluate site performance, and improve user experience.

    • We do not use cookies or analytics for targeted, behavioral, or remarketing advertising.
    • You are not required to accept cookies to view our catalog, though disabling cookies in your browser settings may affect certain website features.
  1. How We Use Your Information

We use the information we collect solely for standard business operations, including:

    • Responding to inquiries, requests for quotes, and printed catalog requests.
    • Reviewing and processing distributor applications.
    • Sending newsletters or updates only to individuals who have voluntarily subscribed (you may unsubscribe at any time via the link in those emails).
    • Maintaining, securing, and optimizing our website.
    • Detecting, investigating, and preventing fraud or technical security issues.
  1. How We Share Information

We will never rent or sell your personal information to outside parties or commercial marketing agencies.

We disclose information only in the following limited circumstances:

    • Authorized Distributors: If you submit a quote or product inquiry, we may share your details with an independent CEP distributor strictly to fulfill your request and connect you with local support.
    • Service Providers: We may share non-marketing data with trusted third-party providers who assist in operating our website, managing email delivery, or supporting IT infrastructure under strict confidentiality obligations.
    • Legal & Security Requirements: We may disclose information if required by law, court order, or governmental request, or when necessary to investigate fraud, enforce our site policies, or protect the rights, property, and safety of CEP, our customers, or others.
  1. Data Security

CEP uses technical, administrative, and physical safeguards—such as firewalls and access controls—to protect the confidentiality of your personal information. However, because no electronic transmission over the internet can be guaranteed to be 100% secure, we cannot warrant absolute security.

  1. External Links

Our website may contain links to third-party websites. CEP is not responsible for the privacy practices, policies, or content of external sites. We encourage you to read the privacy statements of any linked site you visit.

  1. Updating Your Information & Privacy Rights

You may request to access, update, or delete the personal information you have previously provided to us, or opt out of receiving communications from CEP, by contacting us directly at customer_service@cepsorbents.com.

  1. Policy Updates

If we change our privacy practices, we will post the updated policy to this page with a revised "Last Updated" date. Any changes will apply to information collected after the posting date.

  1. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Complete Environmental Products (CEP)

3500 Pasadena Freeway

Pasadena, TX 77503

Email: customer_service@cepsorbents.com

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